FAQ
Answers to your questions
General
Yep! It’s really unlimited.
We’re able to provide unlimited designs due a combination of skillsets and processes:
- Justin (our designer) is a senior-level designer and has worked in fast paced environments for over 14 years. He knows how to deliver quality designs on a tight deadline.
- Our Design Queue process allows you to asynchronously submit your requests. No meetings or emails needed.
- And because we aren’t stuck in meetings all day most of our time can be spend on creating incredible designs for you.
You could. And, many businesses do have in-house designers.
However, in-house designers are expensive (even novice designers can cost a business upwards of $6k per month) and often spend many hours doing non-design work.
By being independent of your organization’s internal processes we can spend all of our time focused on design work.
And if you already have a designer on staff we can complement what they’re doing and take some of the workload off their shoulders.
Nope. Unfortunately not. Our process only works if every client uses our system instead.
Don’t worry though. It’s a very easy system to use and you’ll be filling out your design requests in no time.
No, no, and no!
One of the things that makes our design retainer service unique is that you will always have the same senior graphic designer (Justin) assigned to your account.
This ensures consistency and also allows Justin to fully understand your brand and visual style.
AI created designs can’t provide the special mix of creativity and business acumen needed to create effective designs (at least not yet).
When we use AI it’s done to help with trivial work (like removing or extending backgrounds). If we ever use AI in a more creative capacity we will let you know.
Yep! We have no shame about it.
And, here’s why.
If you’re clicking this question that means you already know the association of the “+” moniker and that it signifies a subscription service.
Why would we not leverage a strong, pre-built association? Remember, this service is all about working smarter, not harder.
Deliverables
Yes! We believe clients should always own every design they have created for them.
This means that after you have approved a design we’ll provide you the source files. You’ll then be able to use these files as you see fit.
File types depend on the type of design.
Digital Designs
- PNGs
- GIFs
- PDFs
Print Designs / Convention Designs / Product Packaging
- Print-ready PDFs
If you need your files delivered in a specific format please let us know and we’ll see if we’re able to accommodate that request.
For source files we provide the following:
Digital Designs
- Photoshop
Print Designs / Convention Designs / Product Packaging
- Illustrator
- InDesign
Service
In your client portal you’ll have the ability to designate which design(s) in your Design Queue you’d like to be worked on next (this becomes your Active Design). This is the design we’ll work on until it is completed and delivered to you.
By default both plans include 1 Active Design.
Signature+ Plans can add additional Active Designs at $2,000 per Active Design. All increases to your plan must be approved (sometimes high demand may prevent us from taking any additional Active Designs).
The Design Queue is a list of your requested designs.
On your client portal you’ll be able to make as many requests as you like. You’ll then be able to sort them in priority order.
If you don’t have any request marked as an Active Design we will work on the request that is at the top of your Design Queue.
We provide a large variety of designs (from digital to print).
Our full list of designs can be found here.
Yes. There are a few types of designs we are unable to provide:
- 3D Modeling
- Animations
- Video Editing
- Motion Graphics
Billing
We accept Credit Cards and ACH payments.
Payments are handled via Stripe.
Sure! We’ll be sad to see you go, but nothing lasts forever.
As a courtesy we ask you provide us a 30 day notice, but it’s not mandatory.
Yep! If you need to take a quick break but know you’ll be back, let us know and we’ll pause your billing.
Any days you had left in your billing cycle will still be there and credited to you when you start again.
Our standard policy is that accounts can be paused for 30 days. After 30 days you’ll need to resume your service or it will automatically be cancelled.
If you need to pause for longer please reach out to us to discuss it further.
Note: When you resume your services your monthly rate may be adjusted to reflect current prices.
Sure! Simply let us know that you want to change plans and we’ll get it updated for your next billing cycle.
No.
Due to the quality of the designs and how this service is set up we do not provide refunds.
If you’re unhappy with the service please reach out to us contact@avlier.com